New regional innovation hub and AI Institute at Related Ross’s 10 CityPlace expected to deliver $1.8 billion economic impact and create 850+ jobs on Florida’s Gold Coast
West Palm Beach, FL – Sept. 16, 2025 – ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it is expanding its global presence in the fast‑growing city of West Palm Beach to drive AI innovation, talent development, and economic growth. Located at 10 CityPlace, a new development by Related Ross in Florida’s Gold Coast innovation corridor, the expansion will include a new regional innovation hub and AI Institute, and is expected to deliver $1.8 billion economic impact and create more than 850 jobs over the next five years.
An emerging destination for innovation and talent, West Palm Beach offers access to a fast‑growing talent pool, a favorable business environment, and proximity to major customers and partners in the Southeast U.S. The AI Institute in ServiceNow’s new location will feature a dedicated startup accelerator space to support early‑stage technology companies through mentorship, pilot opportunities, and access to the region’s growing tech ecosystem. Integrated into a new Executive Briefing Center, the institute will also serve as a destination for immersive customer engagement and collaboration, bringing together thought leaders, partners, and customers to create and shape the future of enterprise AI. In addition, the site will include ServiceNow University programming, providing AI‑focused education, skilling, and certification opportunities for employees, partners, and the local community.
“The AI innovation economy has a new epicenter in the Gold Coast of West Palm Beach, Florida,” said Bill McDermott, chairman and CEO of ServiceNow. “West Palm Beach is the latest move in ServiceNow’s tradition of embracing bold economic developments across the country. This will be a compelling magnet for talent, a strong engine for growth, and a dynamic hub for America’s AI leadership.”
As the anchor tenant at 10 CityPlace located within West Palm Beach’s CityPlace, ServiceNow has committed to up to 200,000 square feet. The space will serve as a cornerstone for ServiceNow’s growth in the Southeast, housing hundreds of employees across multiple business functions with a heavy focus on product innovation roles, and serving as a central hub for enterprise AI development, workforce education, and customer collaboration.
“We’re thrilled to welcome ServiceNow as the anchor tenant in our latest development,” said Stephen Ross, CEO and chairman of Related Ross. “As a leader in enterprise AI, ServiceNow will catalyze innovation and economic opportunity in West Palm Beach, positioning the city as a premier destination for forward‑thinking technology companies. As a long‑time believer in the potential of South Florida, we’re helping shape a thriving tech economy along the Gold Coast that connects people, place, and possibility.,,,